They will work on a desktop, a laptop or a mobile device such as a mobile phone or tablet. We have been around since 23 March 2000 and, with your help, we hope to be around long into the future. However you choose to contact us, you're in control.
, but if you need help, you should be able to talk to a human.
If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.
They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some their time to volunteer as counsellors.
Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.
But this could be less or more depending on what help you need.